Return Policy

We offer a free return service.On second hand items the refund period is 14 days and on new products the refund period is 30 days.

When returning an item to us it needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund. Once an item has been received and checked over we will process your refund immediately, however the payment may take several days to return to your account. 

If you would like a refund on your order please email info@sodburyjewellers.co.uk with your name and order number, we will then post a Royal Mail special returns guaranteed envelope to you that is pre paid.Please place the item in the envelope and take to any post office.

Privacy Policy

Your privacy is of the utmost importance to Sodbury Jewellers, and we respect your concerns. 

As a general rule we don't automatically collect any of your personal information (i.e. name, address, telephone number, e-mail address).

However, there are circumstances in which you may volunteer this information, and in this event, the details are kept secure and confidential. The information will only be used for purposes made known to you at the time the information is collected, or for the purposes specified in this Privacy Policy. 

We do collect certain non-personal information about users through the standard operation of the Sodbury Jewellers Internet Servers—for example, the type of internet browser being used, its operating system and the domain names (not email addresses where possible) of the users. 

Sodbury Jewellers will not pass any of your details onto third parties.

Terms Of Service

VAT will be applied to all new goods at the rate of 20% and this is included in the price. There is no VAT on second hand items. A VAT receipt (if applicable) will be enclosed in your parcel with your order.

By submitting an enquiry and/or placing an order to Sodbury Jewellers, you are agreeing to these Terms and Conditions and to our Privacy Policy, which will apply to any purchase you make from Sodbury Jewellers on this website.

We reserve the right to change these Terms and Conditions at any time. Such changes will take effect from the moment they are posted on this website and it is your responsibility to read them on each occasion that you use this website.

Delivery Policy

Delivery is via Royal Mail secure delivery to be signed for. On new items delivery will be 2-3 working days, for stock made to order delivery will be between 3-4 weeks.